Very disappointed in this whole experience. The first tiara I got was missing one of the crystals. (Be warned you only have 7 days to mail it back if there's an issue.) I was able to get it to the mail and they sent me another and the quality is absolutely not there. I was so excited when I originally ordered. I checked reviews and thought it would be okay. I just received the replacement in the mail and I'm honestly so disheartened. The stones on the 2nd tiara are crooked/ not placed correctly. The first time they sent a cleaning cloth, and I sent it back and I didn't get another one. There was no compensation for the originally messed up tiara, nothing extra for having to deal with this. And the replacement quality is no where near the level it should be.